Previous incidents

December 2022
Dec 20, 2022
1 incident

Planned maintenance

Maintenance

Resolved Dec 20 at 12:00pm CET

We are performing maintenance and deploying updates. Disruptions may occur.

Dec 10, 2022
1 incident

Maintenance

Maintenance

Resolved Dec 10 at 01:28pm CET

Maintenance has been completed without any incidents. Aside from several behind-the-scenes improvements to stability, the following has changed:
* Export has once again been improved to be more reliable with many files. I'm still testing it, but so far it looks promising.
* There is a new mechanism to run commands from the application page. You can now directly set user roles and clean the media files with the click of a button. The old way of providing an admin username at creation has bee...

1 previous update

Dec 05, 2022
1 incident

Cluster partially unreachable

Downtime

Resolved Dec 06 at 09:04am CET

The issue has been resolved.

1 previous update

Dec 04, 2022
1 incident

Database server disruption

Downtime

Resolved Dec 04 at 02:56am CET

Normal service has been restored, sorry for the inconvenience.

1 previous update

November 2022
Nov 29, 2022
1 incident

Node migration

Maintenance

Resolved Nov 29 at 10:26am CET

Maintenance has been completed.

1 previous update

Nov 25, 2022
1 incident

Object storage overloaded

Degraded

Resolved Nov 25 at 07:50am CET

We have found the cause for the issue, our object storage was unable to keep up with the increase in users. Scaling up the object storage servers resolved the issue.

1 previous update

Nov 21, 2022
1 incident

Object storage provisioning malfunction

Degraded

Resolved Nov 21 at 08:00am CET

We are still awaiting resolution of our ticket, but it appears that storage provisioning is back to working normally.

1 previous update

Nov 20, 2022
1 incident

Database connection issues

Degraded

Resolved Nov 20 at 01:47am CET

The issue has been resolved, I apologize for the inconvenience. Some apps may have experienced downtime of approximately 10-30 minutes.

1 previous update

Nov 19, 2022
1 incident

Email service degraded

Degraded

Resolved Nov 19 at 09:53am CET

The issue has been resolved, Mastodon will resend all previously failed emails.

We found no problem with our SMTP configuration, but we believe that the issue is related to ongoing issues at our hosting provider.

We are still monitoring the situation, but for now, everything seems to be back to normal.

1 previous update

Nov 13, 2022
1 incident

Major outage

Downtime

Resolved Nov 13 at 07:30pm CET

We've published a post-mortem on our blog: https://cloudplane.org/blog/outage-post-mortem

2 previous updates

October 2022
Oct 30, 2022
1 incident

Partial service disruption

Downtime

Resolved Oct 30 at 10:44am CET

All services operational.

1 previous update